Outsorcing

Nowadays, many companies use outsourcing to be an alternative source to do specific work, processes, and activities to get benefits from within an organization to outside providers without aware of effects on local worker or country economic. According to Reap W. (2012), some companies in United States and other area make a lot of profits from outsourcing in term of economy and businesses such as production of material product while others are suffer from transferring outsourcing job to other countries that impact on United States economic.Companies should once about local workers more than self-benefit because if they continue to destroy local Job that will cause major problem to society. According to wry. Serviette. Com, what is outsourcing (n. D. ), outsourcing is a process of hiring outside internal companies or workers from domestic or abroad to do specific work such as manufacturer, marketing or even content writing. Presently, outsourcing is very popular in slow develop countr ies such as Laos, Vietnamese, India and Thailand because several factors.According to Overly (2007), low costing, lack of n-house resource, variable capacity, access to specific IT skills, increase flexibility to meet new business and commercial conditions , these are the major factors that lead big country come to invest outsource in undeveloped country. For example, according to Matthews (2012), many U. S companies invested in India and Vietnam such as Aids, Leno. These companies mainly produce their product oversea because lower labor cost that make them produce product in cheaper price and customer can afford it.Another example is gasoline, gasoline price is continue decrease, even Hough much oil are produce from other countries so public was stated that the factor effect to gas prices are more money spend needs and other wants. According to Plunked research, â€Å"Introduction of outsourcing and offshore industry', one of outsource service very popular and continue to be stron g hiring thousands of Jobs to work in China and India is engineer and researcher that in 2010, the number of worker in IBM is from oversea is over 80000 people and it reached to 112000 people in 2012.These examples were connected to the reasons of manufactured goods and sots, materials and services. Outsourcing causes local worker who live or work in developed country lose their Job. According to Mapping (2008), outsourcing purpose is to cut production cost by hire other foreign companies and workers to do specific work so it leads to people losing Job and 40 percent of US company is sending Job to foreign countries and over 31 percent of US citizen are lose their Job. This statistic seems obvious that outsourcing make US citizen loses their Job and it can connect to major problem.For example, according to kimono (2009), an increase of trade U. S. Jobs to oversea as well as increase of Jobs losses that has impact on U. S. Economy as a whole such as MM, Ford Motor and GE Capital have sent a high number of Jobs to other countries and chosen employ cheap labor instead of hiring worker in their country. According to the article â€Å"what is outsourcing†, one of the major factors companies choose outsourcing is cost of outsourcing that can reduce amount of money by outsourcing some of the Jobs and tasks such as content creation and server monitoring and management.According to Alex (201 1), a research shows the estimate number of outsource in 201 5 is 3. Millions Job send to oversea as a result thousand of U. S Jobs will be lost each year and it leads to be shutdown country economic and that layoff can cause stress on human mind and lives. For example, some common depression symptoms are feelings of worthlessness, helplessness, guilt, fatigue, insomnia and restlessness, according to Empower. Some symptoms of anxiety include worrying, obsessive thoughts, fear, panic, impatience, concentration problems, rapid or irregular heartbeat and nausea.Moreover, outsou rcing can make many Jobs at risk to distinct, according to Opposing viewpoint â€Å"Legislation to Limit Outsourcing Is Essential and Effective†, The Bureau of Labor Statistics shows that about 51 5 occupations are at risk to distinct and 160 of these Job are change to be offshore outsource and over 300,000 occupations will disappear annual after year 2015. These reasons have showed that outsourcing causes Job losing, slow development and mental illness on people. Moreover, outsourcing causes global economic crisis which is major problem to every country because it can affect to world economic.According to Rather (2014), who has a PhD in organic chemistry from Oxford University as well as a Bachelor of Technology n chemical, In 2013, the number of unemployment is increased millions people that causes global economic crisis, in contrasted, India, a country which education has just boomed, there are now has fewer people unemployment than U. S. ‘s. According to Losing Jobs , The real impact of the Economic Crisis (2012), â€Å"As more and more businesses go to the wall, rising unemployment levels are a clear and devastating indication of the problems that workers are facing worldwide.The International Labor Organization is forecasting that more than 50 million workers could lose their bobs this year and up to 200 million more will be plunged into extreme poverty. The Organization for Economic Cooperation and Development says that by next year jobless numbers in rich nations could rise by eight million to 42 million. The UK has just registered the biggest quarterly Jump in unemployment since the 1981 depths of recession. † This is a result from outsourcing that lead to local worker in U.S loses their Job and it may lead to major problems. For example, according to Junker (n. D. ), investment in real capital cities is stagnant and a lot of consumers have slowed Roth in paying money and it make economic crisis. These factors are connected to slowe r develop country and if this continue to long-term protesting will happen in finally. On the other hand, outsourcing can improve country economy and develop country standard. According to Grant G. (n. D. ), outsourcing can offer over 90000 Jobs to local worker and foreign worker in 2003 that U.S. Companies use offshore sourcing lower costs, to allow them to hired U. S. By called for a tax credit to help pay extra money for American companies which agreed to stop hiring worker overseas operations to take umber of Jobs back to American land as part of his â€Å"incurring† agenda. Surprisingly, more than 100,000 IT Job software and hardware are moved to other countries , but the number of U. S. Job is created more than 90000 as the result from cost saving and offshore outsource. However, outsourcing can destroy country economy and overview of country.For example, outsourcing causes major problem by job losing when people lose Job, they will concern their money how to live, how to spend their money as the result they will spend money less and country economic will struggle then country will slower developed. Moreover, when people get more stress and it over limited that person can cope with, they will suicide and this problem will bring overview of country get worse so these can demonstrate that outsourcing can cause many problem that a problem connected to other and it will be major issue.In sum, U. S. Companies and government should cooperate to reduce number of using outsource to solve the following problems that will happen after offshore order to relief economic crisis and decrease number of unemployment that caused by outsourcing.

Robert Frosts Acquainted With the Night

Robert Frost's 'Acquainted With the Night' Robert Frost, the quintessential New England poet, was actually born thousands of miles away in San Francisco. When he was very young, his father died and his mother moved with him and his sister to Lawrence, Massachusetts, and it was there where his roots in New England were first planted. He went to school at Dartmouth and Harvard universities but did not earn a degree and then worked as a teacher and editor. He and his wife went to England in 1912, and there Frost connected with Ezra Pound, who helped Frost get his work published. In 1915 Frost  returned to the U.S. with two published volumes under his belt and an established following. The poet Daniel Hoffman wrote in 1970 in a review of The Poetry of Robert Frost:  Ã¢â‚¬Å"He became a national celebrity, our nearly official poet laureate, and a great performer in the tradition of that earlier master of the literary vernacular, Mark Twain.† Frost read his poem The Gift Outright at the inauguration of President John F. Kennedy in January 1961 at the request of Kennedy. A Terza Rima Sonnet Robert Frost wrote a number of  sonnets - examples include Mowing and â€Å"The Oven Bird.†   These poems are called sonnets because they have 14 lines of iambic pentameter and a rhyme scheme, but they do not exactly conform to the traditional octet-sestet structure of the Petrarchan sonnet or the three-quatrains-and-a-couplet shape of the Shakespearean sonnet. â€Å"Acquainted With the Night† is an interesting variation among Frost’s sonnet-type poems because it is written in terza rima- four three-line stanzas rhymed aba bcb cdc dad, with a closing couplet rhymed aa. Urban Loneliness Acquainted With the Night† stands out among Frost’s poems because it is a poem of city solitude. Unlike his pastoral poems, which speak to us through images of the natural world, this poem has an urban setting: â€Å"I have looked down the saddest city lane...... an interrupted cryCame over houses from another street...† Even the moon is described as if it were a part of the manmade city environment: â€Å"... at an unearthly height,One luminary clock against the sky...† And unlike his dramatic narratives, which tease out the meanings in encounters among multiple characters, this poem is a soliloquy, spoken by a single lonely voice, a man who is quite alone and encounters only the darkness of night. What Is the Night? You might say â€Å"the night† in this poem is the speaker’s loneliness and isolation. You might say it is depression. Or knowing that Frost often wrote of tramps or bums, you might say it represents their homelessness, like Frank Lentricchia, who called the poem â€Å" Frost’s quintessential dramatic lyric of homelessness.† The poem uses the two lines forward/one line back form of terza rima to realize the sad, aimless gait of the hobo who has â€Å"outwalked the furthest city light† into the lonely darkness.

How Men Came to America essays

How Men Came to America essays There are many theories as to how the first of mankind came to America. The most probable theory is one that concerns the Bering Straight. The Bering Straight connects Siberia to Alaska. Around 13,000 yrs. ago, there was an ice age; since the water in the Bering Straight is shallow, all of it froze which created a land bridge. Coincidentally, large arrowheads were found inside a Mammoth skeleton in Clovis, New Mexico, which was also dated to be 13,000 yrs. old. This theory is simple and logical. There was a land bridge. Man crossed it while following big game and dispersed all over America within a thousand years. A few archeological sites have been found to have artifacts older than 13,000 years. Among these, is the Meadow Croft Rock Center near Pittsburgh, Pennsylvania, a site in Chili named Monte Verde and Cactus Hill, south of Richmond, Virginia. The dates of artifacts in these sites were determined by carbon dating. Although this is a precise way of telling how old an artifact is, there are things that can go wrong. For instance, In the Meadow Croft Rock Center, some argue that the ground had been contaminated by groundwater seepage, which could bring in older pieces of wood or plant next to spearheads. As for Cactus Hill, some archaeologists disagree as to weather the layering process is a valid indication of time. It is hard to believe that a few inches of sand could represent thousands of years of time, writes Michael Parfit, a writer for National Geographic. Concerning Monte Verde, many archaeologists readily attacked the the idea that the site held bones that are at least 1,000 yrs . older than those from Clovis, New Mexico. Stuart Fiedel, a consulting archaeologist and author, comments that the recording of artifacts wasnt exact enough to support the conclusions. Another archaeologist, C. Vance Haynes, has found from his own experience, how hard it is to tell the difference between, for example, charcoal...

Sosial anthropology (Satanism,Youth Gang Satanists ) Essay

Sosial anthropology (Satanism,Youth Gang Satanists ) - Essay Example Satanism is commonly defined simply as devil worship, the religion of worshiping and imitating Satan, the biblical enemy of Christians and Jews. Satanists are more against Christianity than Judaism, though, condemning Christians for the censure of the Church and defiling Christian practices, specifically the Eucharistic celebration. Christians, in turn, severely oppose the satanic beliefs that man is an animal, just like the other creatures in this planet, and that man is a god of his own life (Dominguez). Among the supposed deeds of the Satanists include cannibalism, serial killings, terrorism, and witchcraft (Dawson 258). Rituals summoning the devil and prayers adoring Hell and its master are two of the usual charges hurled towards satanic cults. These rituals are said to invoke the help of the devil before performing magic and casting spells on another, usually helpless, human being. Satanists are often associated with the symbol of a pentagram with a goat’s head in its center, identified as their emblem (Dominguez). There are two kinds of Satanists, according to Dr. Jerome Dominguez, writing from his website explaining religion and cults. The first kind comprises those believers in Satan’s existence and power. They sacrifice animals and children in order to worship and gain favors from him. Their main rite is the Black Mass, a distorted version of the Catholic Church’s Eucharistic celebration, performed to obtain magical powers through sexual orgies. The other kind of Satanists do not believe in Satan’s existence, only in him as the personification of human desires. They act on these desires through drugs, promiscuous sex, murder, theft, etc. Groups based on this kind usually protest the label of Satanism. Satanists comprise only a small percentage of the world’s non-religious, usually distributed within cults and secret organizations (Domiguez). They can be categorized into seven often-overlapping categories:

Composition Analysis. Handel, Messiah, Hallelujah Chorus Research Paper

Composition Analysis. Handel, Messiah, Hallelujah Chorus - Research Paper Example He spent the last forty-nine years of his life in England, which at that time was a prosperous nation and the environment was conducive to freewheeling genius as himself. He was a very successful composer. But by 1730s, both emotional and physical exhaustion took over Handel and he started concentrating on composing Sacred Oratorios. They were easier to deal with unlike Operas, which dealt with large, elaborate and expensive sets and extremely moody and unpredictable actors. The fact remains that Handel’s most famous compositions are his Oratorios. â€Å"Messiah† was composed at an astounding pace, between three and four weeks during August and September 1741. It was originally intended to be presented during the Easter of 1742. The libretto is by Charles Jennens and is drawn from King James’ Bible. It interprets the Christian doctrine of the Messiah or the Savior. Handel was disappointed with the cold reception of his previous work by the audience of London. Pro bably this is one reason behind premiering it in Dublin on 13th April, 1742. In fact he was skeptical about the reception of the Oratorio by the audience. His earlier pieces were always bonded by a strong plot and clear narrative. â€Å"Messiah† on the other hand was very loosely bound. ... He described them as: â€Å"Part One: The prophecy and realization of God’s plan to redeem mankind by the coming of the Messiah. Part Two: The accomplishment of redemption by the sacrifice of Jesus, mankind’s rejection of God’s offer, and mankind’s utter defeat when trying to oppose the power of the Almighty. Part Three: A Hymn of Thanksgiving for the final overthrow of Death.† The ‘Hallelujah’ chorus comes during the ending portion of the second part of the composition. It has a feeling of a man’s realization of coming of Christ and permeates an atmosphere of holiness when the whole chorus sings out together in magnificent homophony. The lyrics are: Hallelujah! Hallelujah! Hallelujah! Hallelujah! Hallelujah! For the Lord God Omnipotent reigneth. Hallelujah! Hallelujah! Hallelujah! Hallelujah! For the Lord God omnipotent reigneth. Hallelujah! Hallelujah! Hallelujah! Hallelujah! Hallelujah! Hallelujah! Hallelujah! The kingdom of t his world Is become the kingdom of our Lord, And of His Christ, and of His Christ; And He shall reign for ever and ever, For ever and ever, forever and ever, King of kings, and Lord of lords, King of kings, and Lord of lords, And Lord of lords, And He shall reign, And He shall reign forever and ever, King of kings, forever and ever, And Lord of lords, Hallelujah! Hallelujah! And He shall reign forever and ever, King of kings! and Lord of lords! And He shall reign forever and ever, King of kings! and Lord of lords! Hallelujah! Hallelujah! Hallelujah! Hallelujah! Hallelujah! The composer has chosen this chorus to be a high point in his composition. Thus it is richly orchestrated. It contains a continuo, lower and upper strings, trumpet and percussion in addition to the constant use of soprano, alto, tenor and bass. The

WSJ Assignment Example | Topics and Well Written Essays - 500 words

WSJ - Assignment Example In certain cases, companies try to enjoy some sort of relaxation from the government when they ignore the legal regulations. The article provides evidence of few companies that fell under the scanner (Palazzolo, 2012). Companies often have to face penalties when caught under the Foreign Corrupt Practices Act. The problem of bribery has spread to every sort of industry. The article provides evidence on the diversity of the problem. The companies have to make arrangements for funds to conduct the investigations. The time requires for the companies to tighten up the control of subsidiaries. The companies have to face financial crunch as the expansion process suffers due to lack of funds. A major proportion of funds are channelized to conduct the investigations; the resultant being dwarf companies. The companies involve themselves in such type of investigations and handover the documents to the government with the hope they might be exempted from the penalties or will be charged with lighter penalties. The companies of the U.S. are leading on the list of companies under bribes case. To deal with the problem, companies will have to engage themselves in taking some appropriate measures. The anti-bribery policies of the organizations shall provide the guidance on the process of conducting the business in fair fashion. The anti corruption program compliance shall take into consideration the numerous reporting and certification controls on monitoring. The program can encompass a critical education component which can be web based, as well as in-person training. In order to raise the overall awareness, anti bribery audits can be conducted on a periodic basis. Such audits will detect the potential misconducts and any ignorance of the laws of corruption or the policies of the organization. The organization needs to assess all the business units for the associated risks in corruption. The audit can be

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Essay Example for Free

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Essay Today’s human resources department are in each and every company, one of the important aspect for human resources is to develop an emphasis and educate their human capital, in order for more efficiency and effectiveness for the company. The Charted Institute Personal Development â€Å"CIPD† covers the implication of profession map which assists for better results in companies. The profession map captures the knowledge and behaviors that human resources need to improves and sustain the value for the organization to meet its requirements, the professional map is divided into three segment where each segment defines. First segment Profession areas: contains ten activities that human resources apply for the employee to gain knowledge. Performance and reward: Assist in create and sustain a high achieving organization culture environment by carrying programs that prize and recognize the productivity and capabilities of the employee. Through motivation, employee enhances their skills and performances and experience to receive a reward for an outstanding performance. For example; American Express Company, any agent who meet the quality of the call center and deliver the message in a professional way, by having high quality and quantity calls, the agent will be recognized and rewarded for this outstanding performance. Another example; in Ithamar Bank any employee who has a creative and innovative idea will get rewarded, this is an appreciation from the bank to encourage the behavior of brainstorming, which might lead the company to huge success. Learning and development: Learning and development is a subdivision of human resources department, which objects to develop and to educate group and individual performance by increasing and enhancing knowledge and skills. For example; Direct English institution provided me for a course in human resources course â€Å"CIPD† in order to have improved effect company by applying the benefited knowledge from the course. Developing the human capital to have a better outcome performance and experience and knowledge helps the company to have improved outcome. Learning and development is part of an organization’s management strategy which is designed to align with the organization’s general vision and goals. Organization design: confirms the company’s structure design is according to company’s goals for both the long run and for the short. Organization development: ensures that human resources applies its strength and improving its weakness to develop the organization by changing its activities through align strategies with the company’s objective. Resourcing and talent planning: ensure that the human resources the use its assets in useful and efficient and productive approach for achieving company’s objective. Employee engagement: ensures that to improve the communication skills in the work environment for greater productivity and greater contribution toward the company’s objective through leadership Employee relations: enhance the relationship between the employees and manage it through the company’s structure through policies and code of conduct and rules and by relevant law. Service delivery and information: Ensures the quality and informatio n of the customer through human resources by applying project management to enable effective and cost-efficient service delivery throughout the company. Learning and managing human resources function: Ensures that the leadership is to hence the maximizing the contribution by supporting and developing others, by acting as a role model in the organization. Strategy insight and solutions: develop a strategy that aligns with the company’s vision by improving the understanding of the organization. Second segment behaviors: The Profession Map Behaviors define the capabilities for human resources profession. Human resources need to carry and achieve related role to reach the level of professionalism, the role requires specific competencies to be proven at each band level throughout the human resources path. Courage to challenge: Shows courage and confidence to speak up skillfully and to challenge others, even when challenged with resistance or unfamiliar circumstances. For example; you have to prepare a presentation for an important meeting for the first time, the person needs to overcome this challenge and break their fear of a failure, by putting the trust in their self for this accomplishment. Role model: Regularly leads by example. Acts with honesty, A role model is a person other individuals look up to in order to help define appropriate behaviors. Role models can be either positive or negative. For example, positive role models offer a variety of supportive or valuable behaviors and actions. On the other hand, the negative role models offer examples of injurious or troublesome failure behaviors and actions. Curious: Future concentration, create an evolving and innovative ways to add value to the organization. Decisive thinker: Establishes the ability to investigate and understand data and information. Using knowledge and information in a structured way to recognize opportunities. Skilled influencer: Reveals the ability to inspire and to gain the necessary commitment and support from the organization. Personally credible: create professionalism through joining commercial and human resources expertise to add value to the organization. Collaborative: Works effectively and inclusively with a variety of employees, both within and outside of the organization. Driven to deliver: Establishes determination, creativity, and persistence to carry the finest outcome for the organization and its people.Third segment bands: The four bands of professional competencies define, the contribution that human resources professionals mark at every stage of their profession. It aids to give a clear path and em phasis to all human resource professionals progress planning and behaviors. At Band 1: the role would be a human resource consultant, whose role would be to focus on consumer support and direct and ongoing problems, spend time providing information, handling data and serve the consumer with facts and evidence and peace of mind. They must also be well-organized, flexible and give client satisfaction. Band 2: the role would a human resource advisor who counsels and manages human resource related matters and linking to the individual or a team. Human resource advisor has an understanding of the estimated process and solutions available. Assists the consumer with flexible selections and recommendations and allow frequent business. Band 3. Leads a professional range acting as an advisor or partner, reports the key human resource challenges at an organizational level for the average and long-term. Band 4. Leads and accomplishes professional areas in the organization. Responsible for devel oping and carrying organizational and human resource strategy.Activity 2 2.1 In order to priorities the conflicts within the company and to manage the customer’s priority, each matter needs to be adjusted to either imported or urgent. Upon this, a decision can be made whichever is important or urgent, and the matrix describes it into four categories, 1. Important and Urgent: There are two different types of urgent and important activities: ones that you could not have expected and others that you have left until the last minute. 2. Important but Not Urgent: These are the activities that support you to achieve your personal and professional goals for the long run and complete important work. 3. Not Important but Urgent: Urgent but not important tasks are things that prevent you from accomplishing your goals always try to reschedule or delegate them. 4. Not Important and Not Urgent: These activities are just a disruption, avoid them if possible. An external customer is someone who consumes your businesss products but is not part of your company. For example, an external customer is an individual who enters your store and buys merchandise or service. An internal customer is any member of your company who trusts on support from another to their job responsibilities, for example; sales representative who needs help from a customer service representative to complete an order. Another example for an internal customer; a customer calls on the call center to ask about his credit balance, the customer service agent calls the credit department to assist him to pass on the information to the end customer. And lastly, we have end users customer, business to business; which is a business that emphasis on marketing and selling products and services to other companies; for example in our direct English institution, we have other institutions that request to purchase our particular education course. Dealing with different customers the org anization must priorities for each, which mainly depends on its importance and its urgency for each situation and condition. 2.2 Effective communication is important to the company and it can be improved in many ways. In truth, communication act as a role in product development and customer relations also employee management and almost every aspect of a business operations process. Employees are a key audience because they often serve as the conduit to other audiences. If employees are knowledgeable, communications with other communities are likely to be strong as well. Effective structural communication will create a strong communication and the teamwork for employees to achieve company goals. There are mainly three types of communication, Verbal Communication which can be through a telephone or internet Skype, which is only through a voice channel, and Nonverbal Communication like emails, fax, SMS, test and lastly we have, Visual Communication which is mainly faced to face or meetings. Each has its own advantages and disadvantage for example; Verbal Communication you can communicate with a large number of cu stomers in short time, on the other hand, customer won’t be able to fully understand everything as the visual communication, and for Nonverbal Communication for example; customer has a reminder and a proof of the text which is reliable, on the other hand, some messages might be sent incorrectly and cause a large damage, Visual Communication is what customers prefer as so that they can express their emotions in better way, the disadvantage that this process takes lots of time to deal with each customer. 2.3 Effective service delivery, There are several overall points to think about when managing and planning the delivery of your services and products to be measured. There are also some particular aspects and methods that you may find helpful if you have limited time or resources. Within the framework of planning the business some aspects should be considered in order to improve the quality and the trust relationship with the community: Delivering service on time Time is limited. You cannot buy more time, but there are several things you can do to manage your time more efficiently. Plans rarely show up to be accomplished in the best way, and even the finest managers have to deal with unpredictable matters like suppliers not delivering on time, one of the employee members getting ill or trains are being delayed, equipment breaks, etc. Nevertheless, if you plan sufficiently you are more likely to deliver on time. When business starts deliver on time the business will start to be trusted and dependable, and this will attract lots of customers due to its timely delivery quality. Delivery service on a budget Planning a strategy based on a budget will enable you to identify the resources needed accurately before you start a project. Try to mark the things that may cost additional money. You should also make sure you are not forgetting anything that could end up costing you additional cost. Some practical preparation tools can be used to assist you to approximate how much resources will be needed at each stage of the process and how much will it cost and how long will it take. By then the business will start to reduce cost and be more efficient and effective in dealing the on a budget. Dealing with difficult customers First of all the one who deals with the customer needs to adjust his mindset once he/she is aware that the client is unhappy then the first priority is to have a customer service mindset. Secondly listen actively which is the most important phase of the whole dealing process is listening actively to what your client or customer is saying. Repeat the customers concerns to make sure that addressing the right issue, ask questions to make sure that youve identified the problem correctly. These matters should be considered when dealing with difficult customers, and it helps to solve future problems. Handling and resolving complaints Be Empathic and Apologize for example; I understand why youre upset. I would be too. Im very sorry that we didnt get the samples to you on time, especially since its caused these problems. And then to find or suggest the solution to his problem, if the suggested solution didn’t please the customer try to hear his perspective suggestion for the solution. Once you have both decided on a solution, you need to take action straight away. Explain every process to fix the problem to your customer Take Action and Follow-up to show your customer that you care. And lastly, use the Feedback from the complaints to decrease the risk of the condition happening again. References BIBLIOGRAPHY Eisenhower. (August 19, 1954). Eisenhowers Urgent/Important Principle. Address at the Second Assembly of the World Council of Churches, Evanston, Illinois: The American Presidency Project. Steven Edwards, K. J. (n.d.). Turning a Challenge into an Opportunity. Retrieved from www.mindtools.com: https://www.mindtools.com/pages/article/unhappy-customers.htm